We Deliver Excellent IT Service

Our value proposition is simple;
We proactively monitor and maintain your devices, provide exceptional customer service and supply all your software requirements.

Managed IT Services

Resolve potential issues before they impact your business with 24/7 monitoring and continual maintenance of your devices, servers and network.

Spark VoIP

Simple, fast and high quality telephone systems with unlimited calling.

Networking

The continuity of your business revenue relies on your networks being efficient, reliable and always online. Each network is analyzed individually and extensively to provide the best service available.

Cloud Services

Work from wherever you choose. Cloud services lets you access your email, documents and workflows on demand, anywhere.

Security

Proactively secure your network, servers and computers from malicious viruses, malware and ransomware so your business can run efficiently and ultimately, increase profitability.

Backup and Disaster Recovery

A full range of backup options that can restore files instantly in the case of failure. Recover essential data in the case of disaster to protect your business.

Roadmaps

We take the time to truly understand how your business operates from the inside out so that we can recommend and implement the best technology to help you succeed.

Support

Be confident in your IT, remote and onsite support for any issue is provided in our packages.

Our 3 Step Process

Discovery

Understanding your business and how it functions is a vital first step. Your dedicated account manager will consult you about your business, your objectives and the day-to-day challenges you face. Whether you’re looking for a complete IT overhaul or are moving to us for ongoing support and services, having this information lays the foundations for a strong working relationship and ultimately making your IT systems an asset.

Roadmap

Our Roadmap details where your IT systems are now and where they need to be in the future, giving you and your colleagues the best possible IT experience. Sometimes making small changes will increase efficiency, and often make for a happier working environment. We want your technology to work for you, to do that we will provide you with the most fitting and very best technology to help you and your business accomplish your goals.

Delivery and Support

Delivering the solution identified through the discovery and roadmap process, to bring your IT in line with your business objectives, and ongoing support to keep things running smoothly for the future. Whether you're migrating to the cloud, refreshing your infrastructure or having a new VOIP phone system installed, our team work to seamlessly deploy these systems and services with minimal disruption to your business operations. We continue to support your business’ day-to-day requirements to ensure you are always receiving a first class service.

Pricing

Spark Silver

PAYG Workstations
$ 99 Monthly Per User
  • Unlimited Remote Phone Support
  • Reduced Onsite Support Rates
  • Reduced Project Rates
  • Microsoft 365 Business Standard
  • Remote Monitoring of Server Critical Functions
  • Virus Scanning on Entire Network
  • Continuous and Preventative Maintenance of Workstations
  • Robust Backups
  • Software Patching

Spark Gold

Everything's Managed
$ 130 Monthly Per User
  • Unlimited Remote Phone Support
  • Heavily Reduced Onsite Support Rates
  • Microsoft 365 Business Premium
  • Technology Roadmap Process
  • Dedicated Account Manager
  • Remote Monitoring of Server critical functions
  • Free Off-Site Remote Server Monthly Maintenance
  • Continuous and Preventative Maintenance of Servers and Workstations
  • Virus scanning on entire network
  • 2 hours in-house employee training per quarter
  • Maintenance of networking equipment and maintenance ISP relationship
  • Robust and continuous backups
  • Heavily Reduced Project Rates
  • Software Patching
  • Printer Management
Popular

Spark Platinum

Everything's Managed + Spark VoIP
$ 160 Monthly Per User
  • Unlimited Calling to National and Mobile numbers
  • Softphone or Desk Phone Options
  • Custom Spark VoIP instance with call flows and maintenance
  • Unlimited Remote Phone Support
  • Heavily Reduced Onsite Support Rates
  • Microsoft Office 365 E3
  • Technology Roadmap Process
  • Remote Monitoring of Server critical functions
  • Free Off-Site Remote Server Monthly Maintenance
  • Continuous and Preventative Maintenance of Servers and Workstations
  • Virus scanning on entire network
  • 2 hours in-house employee training per quarter
  • Maintenance of networking equipment and maintenance ISP relationship
  • Robust and continuous backups
  • Heavily Reduced Project Rates
  • Software Patching
  • Printer Management

Values

Constant Communication

We will talk to you regardless of how difficult or embarrassing the situation is. When there’s an issue you can expect to hear from us at least every few hours until resolved. The more critical the issue, the more often we communicate.

Simple Honesty

People make mistakes. We’re tech wizards, but we’re still people. We will speak openly and honestly with you, even if we make a mistake or forget something. We know clients value the phrase ‘I don’t know, but I’ll find out for you’.

Yours, Not Ours

Every solution, all hardware and data belong to you. When implementing a solution, new piece of hardware or software, we keep in mind that we may not always be your IT provider. We will clearly document how to access your hardware and data so you can pass on administration to a new provider with as little friction as possible.

Every Issue is Critical

When a user can’t work or do what they’re used to doing, it’s critical. We strive to fix issues in minutes if possible, hours at the most.

We’re not just a provider, we are your technology business partner. Your CTO, CIO and in house IT team. We help you utilize technology to the fullest. Our team is constantly searching for ways to improve internal processes and automate tedious tasks.

Why fix a problem when it can be prevented?

Technology moves fast. Every day there are updates, security patches and new vulnerabilities to worry about. In addition to the daily wear on network, server and workstation components. There is no set-it-and-forget-it option in today’s high-speed world.

Your systems are monitored 24/7/365 by our Network Operations Center (NOC) and Security Operations Center (SOC). If an update doesn’t install properly, a backup fails or an anomaly is detected, our team immediately takes action.

Enterprise Solutions, Small Business Investment

With Spark Computers, you get expertise. Your field engineer has experience supporting enterprise-level infrastructure and systems. We use this knowledge to ensure you have access to the tools, automation and features used by Fortune 100 companies at a fraction of the price. Every solution is carefully vetted to ensure it will scale, whether you are a company of one or a thousand.

Technology is everywhere, your support team should be too

We live in a magical age where computer technology is everywhere. It’s in your phones, cameras, appliances, lights, doors, windows and even your power outlets. At Spark Computers we supply and support all these components to ensure end to end visibility of your business technology. This means you have one number to call for support and one company who is responsible. There is no finger pointing or delays waiting for someone else to fix it. It’s our responsibility.

Testimonials

Drop a line to see what we can do for you!

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