Knowledge Base

Melbourne tech users face endless choices when it comes to replacing their devices. Research shows most people swap their tech every 2-3 years, but knowing exactly when to upgrade can...

First-Line IT Support: The Front Line of Technical Problem-Solving First-line IT support serves as the initial point of contact for users experiencing technical issues. This fundamental level of support handles...

Running a small or medium business in Melbourne means keeping track of crucial assets that power your daily operations, drive profits, and keep you ahead of competitors. These assets aren’t...

6 Tech Challenges Every Small Business Faces (And How to Solve Them) Running a small business in Melbourne means wearing many hats, particularly when it comes to managing your company’s...

The Critical Importance of Cloud Uptime for Your Melbourne Business Cloud uptime isn’t just a technical metric—it’s the backbone of your business continuity. While cloud providers tout impressive uptime percentages...

In today’s fast-paced business landscape, exceptional customer service is the key to staying ahead of the competition. As a Melbourne-based business, you understand the importance of meeting the evolving expectations...

In today’s digital landscape, data breaches have become an all-too-common occurrence. From banks to social media giants, and even government entities, no organisation seems immune to the threat of cyber...

In today’s digital landscape, businesses in Melbourne face a myriad of cybersecurity threats, and one of the most insidious is malvertising. This malicious form of advertising has become increasingly prevalent,...

In today’s digital landscape, data breaches have become an all-too-common occurrence. Whether it’s a bank, social media platform, e-commerce store, or even a government institution, no one seems immune to...

The tech world is moving at breakneck speed, and artificial intelligence (AI) is leading the charge. It’s no surprise that companies across Melbourne are jumping on the AI bandwagon faster...

In today’s fast-paced business landscape, artificial intelligence (AI) has become an indispensable tool for companies of all sizes, including small businesses in Melbourne. By harnessing the power of AI, local...

In today’s digital age, strong and unique passwords are crucial for safeguarding our online accounts, especially those containing sensitive information like email, banking, shopping, and social media. However, creating and...

The Australian Cyber Security Centre (ACSC), part of the Australian Signals Directorate (ASD), has joined forces with the US Cybersecurity and Infrastructure Security Agency (CISA) and 14 other international agencies...

In today’s fast-paced business world, productivity and collaboration are key to success, especially for small to medium-sized businesses (SMBs) in Melbourne. Microsoft 365, a powerful suite of tools, can help...

In a troubling development for Melbourne’s business community, All Parks Insurance, a specialist underwriting agency based in Wyong, NSW, has fallen victim to a ransomware attack perpetrated by the notorious...

In a concerning development for the Melbourne tech community, Engedi, a Queensland-based disability support provider and registered NDIS provider, has fallen victim to an alleged ransomware attack by the notorious...

Imagine this: you’re about to kick off a hectic Monday morning at your Melbourne office, ready to smash out a week’s worth of work. But something’s not quite right. The...

In the heart of Melbourne’s vibrant tech scene, a silent threat looms larger than ever before: Phishing 2.0. This new breed of phishing attacks, turbocharged by artificial intelligence (AI), is...

In today’s fast-paced business landscape, technology has become an indispensable ally in boosting office productivity. Gone are the days of cluttered desks and endless filing cabinets. The modern workplace in...

The new normal of remote work has revolutionized the way we do business in Melbourne. The flexibility it offers is undeniable, but it also brings a new set of challenges...