Ready to Supercharge your business?
Get reliable, unlimited IT support for one fixed monthly fee. No surprises, no hidden costs – just dependable tech support that keeps your Melbourne business running smoothly.
Core Services
Everything your business needs to run smoothly, securely, and efficiently – all included in your monthly fee.
- Phone, email, and portal support
- 30-second phone answer time
- 4-minute email response
- Tiered support (L1/L2/L3)
- Endpoint Detection & Response (EDR)
- Automated patch management
- Email threat protection
- 24/7 NOC monitoring
- Firewall management
- Microsoft 365 backup (Email, OneDrive, SharePoint, Teams)
- Endpoint data protection
- Server backup
- Quarterly test restores
- Australian datacenters
- User add/remove management
- Security policy configuration
- Compliance setup
- Outlook & OneDrive configuration
- User training included
- Microsoft Intune management
- Autopilot deployment
- Consistent settings across devices
- Business branding
- Work from anywhere
- Single sign-on (SSO)
- Multi-factor authentication (MFA)
- Conditional access policies
- Risk-based access controls
The Spark Difference
Don't just take our word for it. Here's what sets us apart, backed by real stories from our clients.
No Lock-In Contracts
We don't trap you with lengthy contracts. We want to earn your business every single month through great service – not legal obligations.
Your Extended IT Team
We're a tight-knit team that integrates as part of yours. You'll know us by name, and we'll know your business inside and out.
Proactive, Not Reactive
Our monitoring catches issues before you notice them. Most of our clients rarely need to report problems – we're already on it.
We Listen & Adapt
When you give us feedback, we act on it quickly. Your preferences shape how we work with you – that's what partnership means.
Above & Beyond
We provide comparison pricing, explore innovative solutions, and never nickel-and-dime. Going the extra mile is just how we operate.
Lightning-Fast Response
Phone calls answered in 30 seconds, emails in 4 minutes. When you need help, you get it immediately – not hours or days later.
Response Times You Can Count On
We commit to fast, SLA-backed response times so you're never left waiting.
| Severity | Impact | First Response |
|---|---|---|
| Critical | Complete service outage affecting all users | 15 minutes |
| High | User unable to work, significant impact | 30 minutes |
| Medium | Degraded service with workaround available | 2 hours |
| Low | Minor issues, questions, service requests | 8 hours |
Complete service outage affecting all users
User unable to work, significant impact
Degraded service with workaround available
Minor issues, questions, service requests
Business Hours
9am - 5pm Monday to Friday (AEST/AEDT)
24/7 Monitoring
Automated monitoring and NOC incident response around the clock
How It Works
Getting started with Spark is simple. Here's how we transform your IT experience.
Onboard Your Team
We set up your users in our systems, configure your Microsoft 365 environment, and roll out our security configurations.
Standardise Your Endpoints
Deploy our Standard Operating Environment (SOE) for uniform, secure device configurations with Autopilot for new devices.
Manage & Monitor 24/7
Proactive monitoring via our NOC, automated patching and updates, and continuous security threat detection.
Support When Needed
Unlimited help desk support with fast, SLA-backed response times and tiered technical expertise.
IT Just Got Easy
Packages to suit all needs. Simple, transparent, and designed to grow with your business.
Everything a small business needs to stay secure and productive. Solid IT foundations without the complexity.
- Unlimited remote support
- Microsoft 365 management
- Cloud backup & recovery
- Cybersecurity essentials
- Website hosting included
Comprehensive IT management for growing teams. Proactive monitoring and advanced security to scale with confidence.
- Everything in Essentials
- 24/7 NOC monitoring
- Advanced threat protection
- Automated onboarding
- Cloud infrastructure support
Your complete IT department. Strategic partnership with dedicated support, vCIO services, and priority response.
- Everything in Enhanced
- Dedicated account manager
- Virtual CIO service
- Onsite support included
- Priority SLA response
“After struggling with IT support in the past, we engaged Spark Computers who have completely changed our law firm and how it operates.”
Shayne B
Law Firm Partner, Melbourne
“The time saved from not having to worry about and attempt to resolve IT issues ourselves has been invaluable.”
Brittany W
Practice Manager, Accounting Firm
Frequently Asked Questions
Got questions? We've got answers. If you can't find what you're looking for, feel free to contact us.
Get in Touch
Ready to supercharge your IT? Contact us today for a free consultation and discover how we can help your Melbourne business thrive.
Contact Information
Prefer to reach out directly? We're here to help during business hours.
Email Us
[email protected]
Call Us
03 9070 7988
Visit Us
532 City Road, South Melbourne
Business Hours
Mon - Fri, 9:00 AM - 5:00 PM AEST