IT Just Got Easy for Your Business

Packages to suit all needs. Simple, transparent, and designed to grow with your business.

Choose Your Package

All packages include unlimited support. No hidden fees, no surprises. Contact us for a custom quote tailored to your business.

Essentials
Recommended for 1-5 Users

Foundation for small business IT

Designed for small businesses, our foundational IT infrastructure package provides essential tools and support that every business needs.

  • Remote technical support
  • Business hours help desk
  • Cloud backup (250GB/user)
  • Basic cybersecurity
  • Microsoft 365 management
  • Website hosting (1 domain)
Most Popular
Enhanced
Recommended for 5-20 Users

Comprehensive IT for growing businesses

Designed for small to medium businesses, our comprehensive suite of tailored services will take your business to the next level, providing a seamless experience and leaving IT headaches behind.

  • Everything in Essentials
  • 24/7 NOC monitoring
  • Endpoint Detection & Response
  • Cloud-native strategy
  • Automated onboarding/offboarding
  • Website hosting (3 domains)
Ultimate
Recommended for 20+ Users

All-inclusive IT partnership

Designed for medium to large businesses, our all-inclusive IT solution with custom-tailored additional services. We emulate an internal IT team and CIO that collaborates with you.

  • Everything in Enhanced
  • Onsite support included
  • 24/7 NOC incident response
  • Virtual CIO service
  • Dedicated account manager
  • Spark Project Catalogue

Compare Features

See exactly what's included in each package. Hover over the info icons for more details.

|
Feature
Essentials
1-5 Users
Enhanced
5-20 Users
Ultimate
20+ Users
Remote Support
Onsite Support
Additional
Additional
After-Hours Support
Billable
2 free/month*
Critical
1 hour
30 min
15 min
High
2 hours
1 hour
30 min
Medium
8 hours
4 hours
2 hours
Low
16 hours
8 hours
8 hours
Automated Monitoring
Daily Performance Tune-ups
Hardware Monitoring
24/7 NOC Monitoring
24/7 NOC Incident Response
Cloud Backup Storage
250GB/user
500GB/user
1TB/user
Microsoft 365 Backup
Endpoint Data Protection
Server Backups
Backup Test Restores
Annually
Bi-annually
Quarterly
Disaster Recovery
Additional
Additional
Patch Management
Antivirus & Antimalware
Email Threat Protection
Basic
Firewall Management
Basic
Endpoint Detection & Response
Secure Remote Access
EntraID / Azure AD
Multi-Factor Authentication
Single Sign-On
Conditional Access
Basic
User Lifecycle Management
User Management
Outlook & OneDrive Config
User Training
None
Basic
Compliance Setup
Addon
Standard Operating Environment
Basic
Microsoft Intune
Basic
Autopilot Deployment
Basic
Automated Onboarding/Offboarding
Domain Management
1 domain
3 domains
10 domains
WordPress Hosting
SSL Certificates
DNS Management
Web Application Hosting
Cloud-Native Strategy
Networking Management
Application Management
Cloud Printing
Asset Management
Basic
Basic
Employee Training
Basic
Basic
Reporting & Analytics
Basic
Virtual CIO Service
IT Roadmaps
Dedicated Account Manager
Spark Project Catalogue
Mobile Device Management
Custom Solutions

* After-hours support for Ultimate package: 2 free incidents per month, additional incidents billed at standard rates.

Power Up Your IT with Add-ons

Enhance any package with these optional services designed to take your business communication and security to the next level.

Add-on
Spark VOIP
Modern phone system integrated with Microsoft Teams

Experience the simplicity, speed, and high-quality sound of Spark VoIP, the innovative phone system that seamlessly integrates with Microsoft Teams. With Spark VoIP, unified communication is just a click away, giving you the power to communicate more efficiently and effectively than ever before.

  • Microsoft Teams integration
  • Voice & video calls
  • Work from anywhere
  • Simple, unified communication
Learn More
Add-on
Spark VAULT
Enterprise password management

Centralised password management with role-based access control, fine-grained permissions, secure password sharing, and advanced two-factor authentication. Protect your organization's passwords and sensitive data with enterprise-grade security.

  • Centralised administration
  • Role-based access control
  • Secure password sharing
  • SSO integration
  • Compliance reporting
Learn More

Pricing Questions

Common questions about our packages and pricing. Can't find what you're looking for? Get in touch.

Ready to Get Started?

Book a free discovery session with our team. We'll assess your current IT setup, understand your business needs, and recommend the perfect package for you.

Get in Touch

Ready to supercharge your IT? Contact us today for a free consultation and discover how we can help your Melbourne business thrive.

Contact Information

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