IT Support That Actually Cares About Your Business
We believe small businesses deserve the same quality IT support as enterprises. That's why we built Spark – to be the IT partner we wished existed when we saw how Melbourne businesses were being let down.
Our Story
Spark Computers was founded in 2015 after we saw first-hand how IT providers were failing small businesses. Hidden fees that made budgeting impossible. Response times that made simple issues drag on for days. The constant feeling of being a low priority.
We knew there had to be a better way. So we built Spark with one simple promise: fixed monthly pricing, unlimited support, and treating every client like they matter – because they do.
A decade later, we've grown entirely through word-of-mouth. Our clients become our advocates because we treat them as partners, not transactions. When we recommend they downgrade their tier because they don't need premium features, they know we have their best interests at heart.
What We Stand For
Our values aren't just words on a wall. They guide every decision we make and every interaction with our clients.
Transparency
Fixed pricing with no hidden fees. Clear, jargon-free communication. No surprises – ever.
Reliability
Proactive monitoring catches issues before you notice them. Fast response times you can count on.
Partnership
We treat clients as partners, not just customers. Your success is our success.
Honesty
We recommend what's best for you, even if it means less revenue for us. No upselling.
Proactive Support
We prevent problems before they happen. Our clients rarely need to contact us first.
Effortless IT
Technology should empower, not frustrate. We make IT invisible – it just works.
Who We Serve
We specialise in supporting Melbourne's professional services firms – businesses that operate on similar hours and need IT to just work.
Law Firms
Secure document management, compliance support, and reliable systems that never let you down in court.
Accounting Practices
Year-end doesn't have to mean IT stress. We keep your systems running when you need them most.
Creative Agencies
Fast networks, seamless collaboration tools, and IT that stays out of the way of your creativity.
Research & Medical Tech
Compliance-ready infrastructure with the security and reliability your work demands.
Professional Services
Consulting firms, financial advisors, and businesses where your reputation depends on reliability.
We're a great fit if you're...
- Businesses with 5-50 employees
- Teams that need to focus on their craft, not IT
- Companies seeking a long-term IT partnership
- Melbourne-based with standard business hours
- Hybrid and remote-friendly workplaces
We might not be the best fit for...
- Retail or hospitality with evening/weekend peaks
- One-time or ad-hoc support needs
- DIY businesses seeking occasional help
Being honest about fit means better outcomes for everyone. If we're not the right partner, we'll happily recommend someone who is.
Why Choose Spark?
We deliver enterprise-grade IT solutions tailored for Melbourne businesses, with the personal touch of a local partner.
Complete IT Transparency
Take full control of your IT with enhanced insights and better visibility of your devices, applications, and employee lifecycle. No hidden surprises, just clear reporting.
Enterprise-Grade Security
Security that monitors your entire environment 24/7, includes the right tools, and combines with cybersecurity expertise to properly manage incidents before they impact your business.
Predictable IT Costs
Let us manage your IT and cybersecurity while driving costs down and ensuring a smooth experience for employees. Fixed monthly pricing means no budget surprises.
Effortless IT Management
Experience seamless solutions, unparalleled security, and swift support – all at your fingertips. When IT works effortlessly, so does your business.
Lightning-Fast Response
You can rely on us to answer the phone or email to respond to your requests as fast as possible. Most phone calls answered within 30 seconds and emails within 4 minutes.
Always Up-to-Date
Every day there are updates, security patches, and new software to improve your workflows. We're always investing in cutting-edge technology to keep you ahead.