Complete IT Management for One Fixed Monthly Fee
We take care of your entire IT fleet – from endpoint security to Microsoft 365 management – so you can focus on running your business.
How It Works
Getting started with Spark is simple. Here's how we transform your IT experience.
Onboard Your Team
We set up your users in our systems, configure your Microsoft 365 environment, and roll out our security configurations.
Standardise Your Endpoints
Deploy our Standard Operating Environment (SOE) for uniform, secure device configurations with Autopilot for new devices.
Manage & Monitor 24/7
Proactive monitoring via our NOC, automated patching and updates, and continuous security threat detection.
Support When Needed
Unlimited help desk support with fast, SLA-backed response times and tiered technical expertise.
Core Services
Everything your business needs to run smoothly, securely, and efficiently – all included in your monthly fee.
- Phone, email, and portal support
- 30-second phone answer time
- 4-minute email response
- Tiered support (L1/L2/L3)
- Endpoint Detection & Response (EDR)
- Automated patch management
- Email threat protection
- 24/7 NOC monitoring
- Firewall management
- Microsoft 365 backup (Email, OneDrive, SharePoint, Teams)
- Endpoint data protection
- Server backup
- Quarterly test restores
- Australian datacenters
- User add/remove management
- Security policy configuration
- Compliance setup
- Outlook & OneDrive configuration
- User training included
- Microsoft Intune management
- Autopilot deployment
- Consistent settings across devices
- Business branding
- Work from anywhere
- Single sign-on (SSO)
- Multi-factor authentication (MFA)
- Conditional access policies
- Risk-based access controls
Everything Else Your Business Needs
Beyond our core services, we provide additional capabilities to support every aspect of your technology needs.
Client Portal
Track tickets, view reports, and manage your IT from one dashboard
Teams Calls / VoIP
Modern phone systems integrated with Microsoft Teams
Vendor Management
We coordinate with your other technology vendors on your behalf
Procurement Services
Hardware and software purchasing at competitive prices
Networking
Network design, configuration, and ongoing management
Website Hosting
WordPress hosting with SSL, backups, and security patching
Application Management
Best-effort support for your third-party business applications
Printer Management
Managed print solutions – print from anywhere in the world
Response Times You Can Count On
We commit to fast, SLA-backed response times so you're never left waiting.
| Severity | Impact | First Response |
|---|---|---|
| Critical | Complete service outage affecting all users | 15 minutes |
| High | User unable to work, significant impact | 30 minutes |
| Medium | Degraded service with workaround available | 2 hours |
| Low | Minor issues, questions, service requests | 8 hours |
Complete service outage affecting all users
User unable to work, significant impact
Degraded service with workaround available
Minor issues, questions, service requests
Business Hours
9am - 5pm Monday to Friday (AEST/AEDT)
24/7 Monitoring
Automated monitoring and NOC incident response around the clock
Ready to Simplify Your IT?
Get a free consultation and see how Spark can transform your business technology. No obligation, no pressure – just honest advice.
Common Questions
Got questions about our services? Here are answers to the most common ones.