Spark Computers


The most productive phone system built for Microsoft Teams

Are you ready to modernise your communications?
Spark Computers is excited to be offering Microsoft Teams Calling as a solution!

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All-in-one communication

Transform how work gets done by unifying calling, chat, meetings, calendar, and email

Easy and intelligent calling

Communicate with more flexibility, ease, and intelligence so you can stay connected

Work from anywhere, on any device

One phone number across your computer, mobile, and desk phone

Features

Number Porting

Keep your business numbers and ensure seamless continuity with your customers, suppliers, and partners by porting them across to our new phone system.

International Calling

Making it easy to connect with customers, suppliers, and partners worldwide, with clear sound quality and affordable rates. Simplify your global communications and expand your reach with ease.

1300 & 1800 Numbers

Support for 1300 and 1800 number rentals, providing a professional connection for your customers and easy management for your business.

Auto-attendants & Call Queues

Help optimise call handling, reduce wait times, and improve overall customer satisfaction by directing callers to the appropriate department or person and managing high call volumes.

Mobile App

Enables you to stay connected with your colleagues and customers on-the-go, with seamless video calls, chat, and file sharing, all accessible from any device.

Reporting

We provide customizable reports that offer valuable insights into call data and campaign effectiveness, enabling you to make data-driven decisions to improve customer service and productivity.

Advanced Features

Microsoft Teams calling offers advanced features such as call recording, transcription, and voicemail, which can improve communication and collaboration within a team.

Teams offers AI-powered noise suppression, which can remove background noise during calls, improving call quality and reducing distractions. These features can help organizations improve their communication and increase efficiency.
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Add-on Pricing

Requires an existing Spark Computers Essentials, Enhanced, or Ultimate package.

User

$45

per month

Auto-Attendant

$20

per month

*For national and mobile calls only. Fair use applies.

Frequently asked questions

How does it work?

We leverage an upstream provider that connects directly to your Microsoft tenancy, enabling us to offer direct routing capabilities. Direct routing enables our clients to use their existing telephone numbers and phone lines with Microsoft Teams, allowing them to make and receive external calls directly from the Teams interface. This approach offers a cost-effective, efficient, and seamless solution for businesses looking to streamline their communication workflows and enhance productivity.

How long does number porting take?

The timeline for porting phone numbers can vary depending on the type of port required. Simple ports, which involve transferring phone numbers within the same geographic area or carrier, typically take an average of two weeks to complete. However, more complex ports, such as those involving the transfer of numbers across different geographic areas or carriers, can take up to six weeks or more to complete.

What support is included?

We understand the importance of reliable and responsive support when it comes to your business communication needs. That's why we're proud to offer the same high level of support for our Spark VoIP service that our clients have come to expect from their existing Spark Computers plans.

Are there any additional fees or charges?

We rely on upstream providers to offer the necessary backend services. In some cases, this may lead to additional fees and charges being applied. However, we are committed to providing you with accurate quotations and notifications in the event that any additional fees or charges may be incurred. Our goal is to provide you with a transparent and reliable service at all times.

How do I sign up?

You can request our Spark VoIP service by logging into the Spark Computers Client Portal and navigating to the Services catalogue. Alternatively, you may contact your account manager directly for assistance with the inquiry process.

What 3rd party apps can we integrate?

There are several third-party applications that can integrate with Microsoft Teams calling features, including Zoom, Salesforce, Slack, Trello, Asana, and many more. These integrations can enhance the overall functionality and productivity of the Teams platform, allowing users to streamline their workflows and collaborate more efficiently.